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Operation
Manual
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Understanding the Super Phone :: Understanding the Super Phone Congratulations on the selection of Super Phone. Besides being relatively inexpensive to install and easy to configure, Super Phone is the first Internet Telephony appliance that provides both Regular Phone to Super Phone, Super Phone-to-Super Phone, and Super Phone-to-Phone capabilities via Internet! Super Phone is a revolution of Voice over Internet Protocol (VoIP) product that offers full duplex, high quality and low latency voice conversation through the Internet. Choosing Super Phone is an important addition to the home or office for its International and Long-Distance cost-saving benefits. Virtual Phone Line. With Super Phone’s Regular Phone to Super phone feature you can have a US phone number working any where in the world where there is Internet. Dial one of the Gateway Numbers and then enter the 6 digit ID number you wish to call. ::
Gateway Numbers: In the past, real-time voice information is sent over Public Switched Telephone Network (PSTN). With Circuit-Switched Technology, a call takes up dedicated bandwidth. End-to-end calls are established on the basis of dialed digits in sequence. The PSTN dedicates a physical path between callers. The phone equipment establishes a call path at the beginning of a call. The path may change between calls, but not during any specific call. In comparison
with a PSTN, an Internet Protocol (IP) Network has a Packet-Switched
architecture. Devices transmit data in packets, and the path from
end to end can vary within an established session. In addition to
data, packets also contain addressing information, which routing
devices use to send information to its destination. Routing devices
maintain tables which instruct them how to direct packets. As networking
environments change, routing devices are updated with dynamic protocols. Super Phone possesses its own processor and network interface; it works intelligently. Simply enter the Internet account into the Super Phone with the phone keypad and press the button on the Super Phone. Then users are ready to talk as long as they wish via Internet. All of the communication costs will be eliminated except a local Internet connection charge. With a back-lit LCD display and five buttons, Super Phone is extremely easy to use and to configure. The smart setup program allows the Super Phone to be ready-to-go in three minutes. All the system status can be clearly monitored through the LCD panel. ::
Package Contents
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Super Phone ::
Basic Requirements to Use Super Phone • An
active Internet connection In most cases Super Technologies has provided the above initial account for you. •
A touch-tone phone (Fast or Digital Dialing facility is must.) :: Technical Specifications
You will need an Internet access account from your local Internet Service Provider. If you bought your Super Phone from Super Technologies, Inc. directly, our normal procedure is to get the necessary information from you and we pre-program your Internet access account for you. Call us if you have a question about this at 1.800.959.8924 or 1.408.884.1966 Note: Super Phone functions only with standard PPP (Point to Point Protocol) Internet access. It may not work with some ISPs that do not support PPP i.e. AOL or CompuServe. :: Wiring installation of the Super- Phone Please refer
to the following graph for instructions. To make a long distance call in U.S.A.: Dial [Long
dist code] + [Area code] + [Telephone number] e.g.: 1 212
555 1212 To make an international call from the Super Phone to, e.g,. UK: 44 171 555 1212 Dial [UK country
code] + [London area code] + [London telephone no.] Please note that, when you make a call from the Super Phone to a regular Phone, you are being charged at our Calling Rates. http://www.mysuperphone.com/rates * Please note Super Phone will start charging the call exactly after 20 second even if the call is not being answered so if your required phone is not answered within 15 second please hang up and redial again. B: Regular Phone to Super Phone Mode: (Local long distance charges if any) To Dial a Super Phone that is located at a remote location from the USA, you will dial one of our gateway numbers: A computer’s voice will ask for your Super Phone ID. Dial your required Super Phone ID. You will hear a beep, beep, beep… and in a few seconds your Super Phone at remote location will start ringing. (This is true if that Super Phone is online with an @ symbol on it.) When the person who wants to call a Super Phone from his normal phone and he is is in UK or location abroad from USA, he will dial 00 and then one of the GATEWAY NUMBERS, hear the computer voice ask for Super Phone ID, he enters the Super Phone ID, and then talks to you!! As long as that Super Phone (yours) he is calling is ONLINE. C: Super Phone to Super Phone Mode: (100% Free) Put your Super
Phone online, using the instructions above. D: Direct-link Mode: Super Phone to Super Phone. This Procedure
will connect both of the parties to the Internet, without each party
having to press ## sign. This procedure does require
a long distance call to the other party for 20 seconds. Both the
Super Phone users have to be using the telephone, connected to the
Super Phone. Note:
The party who did not press the button should wait for 2 long signals
and see “In Progress” on the screen of the Super Phone. E:
Direct IP mode: Problems Making a Regular Phone to Super Phone Call An attempt to make a Phone-to-Super Phone call but it did not work. Check that
your desired Super Phones is online and an online symbol "@"
appears on the LCD screen of the Super Phone to confirm the online
status you may call the party first. If at a certain time you are
connected to the Internet, but you can’t hear the other caller,
please wait for a few minutes and call again. If all fails, please
dial 1.800.959.8924 or 1.408.884.1966
and check with our technical support staff. An attempt to make a Super Phone-to-Super Phone call does not work. During the process of making a Super Phone-to-Super Phone call, check for an online symbol "@" on the LCD screen of the Super Phone to confirm the online status. When one of the Super Phone users presses the button, the receiving Super Phone user ought to wait for the hand-shake symbol "~" before hanging up the telephone. If several attempts were made and the line quality cannot seem to support the hand-shake process, try using the Direct-Link mode to make the call. Call our tech support for help. Problems
Making a Super Phone-to-Phone Call The phone number was entered and the LCD screen still only displayed "Ready for Dial". Login with your USER ID and password at http://www.mysuperphone.com/login to check your talk time balance and to other get assistance. You may need to add more talk time. The phone number was entered and the LCD screen displayed "No Service". It is necessary
to input the Country code, Long-Distance code, and International
code correctly when making a Super Phone-to-Phone call because the
Super Phone uses this information to analyze the phone number dialed.
Another possibility that might have caused the "No Service"
is that the number dialed is out of the service area. The phone number was entered and the LCD screen displayed "Wrong Account" When the screen displays "Wrong Account", it could mean that there is no balance remaining in the TALK TIME. To apply, renew, or to re-activate an ITSP Account, please contact your local distributor or login at the web site http://www.mysuperphone.com/login or call us at 1.800.959.8924 or 1.408.884.1966 for more detailed information. The phone number was entered and the LCD screen displayed "Server Busy". When the screen
displays " Server Busy", that means all the lines are
busy and temporarily unavailable. Try to call again later. No
clue on finding the Super Phone's six-digit ID. The Super Phone's six-digit ID was entered and the LCD screen displayed "Ready for Dial". A leading * key is probably left out before entering the six-digit ID. For example, when making a Direct-Link call to a receiving Super Phone ID 001234, enter *001234 during the "Ready for Dial" mode in order to make the call. The Super Phone's six-digit ID of the receiving party was entered and the LCD screen displayed "Party Off Line". Before making
a Direct-Link call, confirm the six-digit ID of receiving Super
Phone is entered correctly. The receiving Super Phone must be connected
to the Internet. If the receiving Super Phone has not connected
to Internet, try later. If the receiving Super Phone is still offline,
the caller should notify the receiving party to pick up the handset
and press the big button on the front middle of the Super Phone
to connect to the Internet. During the call, it is difficult to hear the other party. The Network Percentage Indicator on the LCD screen allows the user to monitor and to identify if the Internet traffic has become congested. The user may wait to see if the traffic subsides or press the button to terminate the call and try to place the call later. If the call cannot be terminated successfully, switch off the power to reset the Super Phone and place the call again. If there are still other problems other than the ones stated above... It is recommended that users should try to use other Internet Service Providers (ISPs) to secure the best Internet connection quality. Problems Terminating the Internet Connection The button was pressed to terminate the Internet connection but the LCD screen kept displaying "Please Wait". Super Phone will initiate a connection to SUPERTEC Super Phone Server before terminating Internet connection. If the "Please Wait" message is displayed for over 30 seconds due to the congested Internet traffic, turn off power to reset the Super Phone.
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QUICK TIPS :: Contacting Super Phone Support You can reach
Super Phone Support any time at the following Phone numbers. On the web
logon to http://www.mysuperphone.com
any time and describe your problem. For Sales and
other business development queries contact us at 1.800.959.8924
or email at sales@mysuperphone.com Super
Technologies Inc. Talk
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